Refund policy

Returns and Exchanges

You can return or exchange your Classic Hardware within 10 days of receipt of your item(s). Please email us at info@classichardware.com or call us at 818-841-8485 Please include your original receipt and reason for the refund or exchange.

FAQ:

Q: I don't have my original invoice/packing slip, can my return, exchange or repair still be accepted?
A: You must present a copy of your invoice or packing slip for any returns, exchanges or repairs to be accepted.
 
Q: If I purchased a Classic Hardware item at a store or boutique or from another online retailer can I send it to you for exchange or repair?
A: Yes, with approval and an original receipt. We can repair or exchange the item, but we cannot issue a refund. Please contact us for further information and return authorization  (RA#)  before sending the item to us. We reserve the right to refuse packages without an RA #.